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General

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The Students / Clients are requested to provide and carry their Learner Permit / Overseas Licence (Original) while learning to drive.

The student must produce the appropriate Learner permit or other licenses before the commencement of every driving lesson and must always be in the student’s possession during the learning/teaching process.

The students/clients should provide their full address, contact mobile number and their email id for records purpose to the booking office or Instructors and fill in the enrolment form.

The lesson time starts once the instructor has arrived at the clients address or at the designated appointment time. In case the student turns up late that will be counted towards the lesson time. 

It is students responsibility to advise the school or the instructor in case he/she is having any (prescribed or not) medication that might affect the driving. All mobile phones should be turned off during the driving lesson or should be in silent mode.

Students must advise as early as possible if there is anything, which may impair their ability to learn in order that steps may be taken to overcome them. This could include difficulties in reading/writing or understanding English, colour blindness, sight or hearing impairment.

Skills will be assessed in a variety of ways, depending on the experience level and depth of learning. They are explained by the instructor and will be valid, reliable, fair and flexible. Assessments will be done through observation, question, and answer and through assignments which will be helpful for identifying areas of strength and areas of improvement.

Students will be assessed by also testing them in challenging situations in order to make them confident in their driving skills and attempt the driving test successfully.

Lessons are built up as per the ability, knowledge and driving experience of the learner driver and not as per individual preferences. 

Lessons will start and finish at the agreed booking location i.e. home address. Any alteration to pick up/drop off locations are not allowed and need to be agreed/approved by the driving instructor. 

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At no time we accept any rude, abusive or aggressive behaviour from the learner driver/clients towards our Driving Instructors/Staff. Any such behaviour will result in termination of the lessons/test/or future lesson package without any refunds being made. 

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All packages are non-refundable(no change of mind) and must be used within three months of purchase.
**Packages to be used from Mon- Friday (8am -530pm) only and can not be substituted for Night Lessons/Freeway/Weekend Driving Lessons.
Weekend lessons with the packages are subject to availability. (extra charges apply)
Saturday/Sunday PH Lessons are $70/$80 per hr (exclusive of GST). Freeway/Night Driving lessons are $90/$80 per hour.
*** The Packages purchased are non-refundable. 
**** Any cancellation/rescheduling of lessons will need a 48 hour notice and 72 hour notice for the Drive Tests. Cancellation Charges apply 
*****All the prices mentioned are exclusive of GST. 10% GST applies to all sales. 

****** By making a purchase, the client agrees to our terms and conditions and all policies and procedures. 

All Drive Test Packages & 5 Lesson Packages must be used within 2 months of purchase & 10 Lesson Packages within 3 months of date of purchase. Packages expire after that duration and are not refundable.

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Demerit Points/Fines

 

Learner Driver is responsible for any fines/demerit points while driving the instructors vehicle. 

Although extreme care is taken while learners are doing the driving lessons and they are being informed immediately in case they overspeed, there is no guarantee that they won't get a speeding/red light or other fines.

We do keep a record of all the lessons (date/time) and when identified the fine will be transferred to the learner and the learner will be liable for the fine/demerit points.

Learner drivers are responsible of showing safe driving behaviour at all times which do include maintaining safe speed and obeying other road rules. 

Learner Driver is responsible for all fines/demerit points while doing the Driving Test/Driving Lessons.

 

Cancellation Policy (No Show)

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We understand that there will be a need to cancel or alter driving appointments from time to time.

Please make all driving lesson cancellations and alterations by calling Safe N Smart Driving School or leaving a text message.

Please give us as much notice as possible. 48 or even 24 hours notice will allow us to contact other clients and offer them the vacated time.

At least 48 hours notice must be given to avoid a cancellation fee.

• Lessons rescheduled/cancelled less than 48 hours notice – 50% of scheduled lesson fee applies

• Lessons cancelled/rescheduled less than 24 hours notice or not attended – 100% of scheduled lesson fee applies.

• Drive Test rescheduling needs at least 72 hours of notice. Any cancelations/rescheduling done under 72 hours notice - 100 % of scheduled fee applies.

• No show - 100% of scheduled lesson/test fee applies.

Cancellation fees are payable prior to the commencement of any further lessons and are inclusive of GST where applicable.

Cancellation fees for lessons funded by agency or organisation will be invoiced to the funding body.

All Drive Test/Driving Lessons Packages are non-refundable, please purchase only if you are committed to learning.

Appointments can be rescheduled with the notice period mentioned above, no refunds can be offered once the purchase is made. Please ensure to call us in case you have any doubts regarding the booking, prior to making a booking online. 

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Accident Policy

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Being a learner driver does not take away your responsibility from the road rules and road safety.

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While driving instructors strive to provide quality driver training and conduct assessments to required standards we must remember that all drivers are responsible for their own actions and decisions. No assurances are implied or given that drivers will remain collision free upon completion of any driver training or assessment program.

We also remind every client that it is the responsibility of all drivers to notify Department of Transport regarding any changes or medical concerns that may effect driving ability.

 

All drivers while taking driving lessons/drive test do take the responsibility of not being under the influence of alcohol/drugs or be fatigued. 

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Although extreme care is taken and our instructors are well experienced to take control over challenging situations, there is no guarantee that accidents may not happen in any unforeseen circumstances.

In case of any accident the Learner Driver, if at fault will need to pay the excess for the insurance claim.

Excess need to be paid within 10 days of the days of accident even if the matter is still under investigation and no liability has been established.

In case the insurance investigations find the Learner Driver not to be at fault and excess is not applicable then the learner driver will be reimbursed for the payment made.

There will be extra excess for any drivers under the age of 25 years,

Excess amount may vary from year to year depending on the insurance policy structure. 

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Refunds Policy

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All Drive Test/ Driving Lesson packages are non refundable and non transferable. No change of mind allowed, please do make a purchase only if you are committed to learning.

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Disclaimers

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All drivers are responsible for their own actions and safety

While driving instructors strive to provide quality driver training and conduct assessments to required standards we must remember that all drivers are responsible for their own actions and decisions. No assurances are implied or given that drivers will remain collision free upon completion of any driver training or assessment program.

We also remind every client that it is the responsibility of all drivers to notify Department of Transport regarding any changes or medical concerns that may effect driving ability.

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Road law interpretations and advise

Please note that all descriptions and explanations of Road Laws and Road Rules are our interpretation only and are not to be considered as binding legal advice. Full legal wording and details can be found by referring to the Road Rules and Road Safety (Drivers) Regulations 2019 and at the VicRoads website.

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